Replacements

Because our gifts are curated and often personalised, we do not offer returns for change of mind. What we do stand behind, fully, is that your gift arrives in perfect condition.

If something is not right

Should an item arrive damaged, faulty, or incorrect, we will replace it or make it right at no cost to you.

How to request a replacement

• Write to giftra.business@gmail.com within 48 hours of delivery
• Include your order number and a photo of the item and packaging
• We will arrange a replacement or resolution promptly

Personalised items can only be replaced where there is a fault or an error on our part.