Return & Refund Policy

At Giftra, every hamper is curated and packed with care. Because many of our products are perishable food items, our return and refund policy is designed to be fair to you while keeping food-safety standards high. Please read it carefully before placing an order.

Order cancellations

You may cancel or amend your order within 12 hours of placing it, provided it has not already been packed or dispatched. To cancel, email giftra.business@gmail.com with your order number. Once an order has been dispatched, it cannot be cancelled.

Damaged, defective, or incorrect items

If your hamper arrives damaged, spoiled, or is not what you ordered, we will happily replace it or issue a full refund. To be eligible, please:

• Contact us within 48 hours of delivery.
• Email giftra.business@gmail.com with your order number and clear photographs of the item and its packaging.

Once verified, we will arrange a replacement or refund at no additional cost to you.

Non-returnable items

For hygiene and food-safety reasons, perishable food items, opened or partially consumed products, and personalised or custom-branded gifts cannot be returned unless they arrive damaged or defective.

Refunds

Approved refunds are processed to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.

Delivery issues

If a delivery fails because of an incorrect or incomplete address provided at checkout, we may be unable to offer a refund. Please double-check delivery details before confirming your order.

Contact us

Questions about a return or refund? Email giftra.business@gmail.com and our team will be glad to help.